Privacy Policy

Effective Date: January 15, 2025
Last Updated: July 25, 2026

At Digipede Technology, LLC. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the limited personal information we collect. Because we operate primarily on a B2B model providing on-premise software, we collect as little data from you as possible.

This Privacy Policy explains what information we collect through our website and online support forum, how we use it, and how we protect it.

1. Information We Collect

Because our software operates exclusively within your infrastructure, we do not collect or monitor data from your day-to-day software usage. We only collect information in the following limited circumstances:

  • Support Forum Account Data: When you or your employees register for our online support forum, we collect basic contact information such as name, business email address, username, and any profile information voluntarily provided.
  • Support Interactions & Forum Posts: Any information, code snippets, or error logs voluntarily submitted in support forum topics, ticket submissions, or direct emails to our support team.
  • Basic Website Technical Data: Like most websites, our web server automatically logs standard server data (such as IP address, browser type, referring page, and date/time stamps) for network security and system administration purposes.

2. How We Use Your Information

We use the minimal data we collect strictly to conduct standard business operations:

  • Providing customer support and managing support forum access.
  • Troubleshooting and improving our software products.
  • Communicating about software updates, technical advisories, or account matters.
  • Maintaining the security and functionality of our website and forum.

3. Data Sharing & Third Parties

  • We do not sell, rent, or trade your personal data.
  • We do not collect user data for advertising, marketing profiling, or behavioral tracking.
  • We only share information with third-party vendors (such as web hosting or IT infrastructure providers) strictly as necessary to run our website and support forum, or if required by law.

4. On-Premise Software Privacy

Our core software products are installed and executed entirely on your own servers or infrastructure.

  • We do not collect telemetry, usage metrics, or customer data from your on-premise installation unless explicitly agreed upon in a separate service agreement.
  • Any data processed by our software remains entirely under your ownership and control.

5. Data Security & Retention

We implement reasonable technical and organizational safeguards to protect the account details and forum interactions stored on our servers. We retain forum account and support history only for as long as necessary to fulfill our ongoing contractual or support obligations to your organization.

6. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: